FAQs

Q: What are the freight rules?
A: A single order is charged $4.99 for freight below $30, and an order above $30 is postage-free.

Q: Which countries are the products shipped to?

AWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Q: Why can't the tracking number on my order find the information?

A: If logistics information can not be found, you can go to these websites for inquiries and search again. If you wait for a long time, please contact us or consult local post office. Because the shipping is international, the package will only have a logistics status when it enters your country.

Q: How to find the product I want quickly?

A: ①There is a search button 🔍 in the top right corner of the page. If you want to find a particular type of product, you can enter keywords directly in the search bar. We will continue to optimize product titles according to your keywords. 

     ②The products on our homepage are all categorized. You can hover the mouse cursor over the title to view the categorization.

Q: What are the payment methods?

A: Paypal and credit cards are both available. If you have any problems with payment, please contact:customer@kokorosastudio.com